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Subscriptions are per player. Each player needs to be covered by an active subscription before they can post or respond to play invitations for scored matches. Manage plans and payment methods at Manage subscriptions and see every charge at Billing history.

Depends on the listing. A green Payment protected by TFL badge means TFL collects payment when you book and routes refunds. A blue You pay the instructor directly notice means you book on TFL the same way but settle payment with the instructor — TFL is not involved in payments or refunds on those bookings; refund requests go to the instructor. More in Coaches & lessons.

A lesson is structured coaching from an instructor with credentials, a listing, and reviews — you book it to be taught. Play With Prois paid hitting: rallies, match-play reps, and court time with a stronger local player, at an hourly rate the Pro sets. The Pro may not be a certified coach and there's no lesson plan, but every session can be rated and reviewed by the player afterward. Book a lesson to work on technique; book Play With Pro for reps against someone better. More in Coaches & lessons.

Yes — and you don't need a coaching certification. Any solid local player can activate a Pro account, set an hourly rate, and get paid to hit with juniors, beginners, and anyone who wants court time with a stronger player. Post an open offer or answer a player's request; payment runs through TFL, or directly if you prefer. More at For Coaches & Pros.

Open the booking and cancel it. For TFL-managed listings, refunds are issued automatically per the listing's cancellation policy. If the instructor disputes the cancellation, a TFL admin reviews and either upholds the refund or reverses it.

Your instructor flagged something on the booking (typically a no-show or other issue). TFL admin reviews and contacts both sides within 3 business days. If admin sides with you, nothing changes. If admin sides with the instructor, your charge is reversed (the refund lands in 5–10 business days) — or, if no refund was due, the case closes with no money movement. You don't need to do anything while it's under review.

Each player has a visibility setting: Public (the default — anyone with the link can see the public profile), Friends only (just you, the player's managers, and friends), or Private(just you and the player's managers). Change it per player at Profile privacy.

Beginner — still learning strokes; never played a competitive match. Intermediate — comfortable with all strokes; played at least a season of club play. Advanced — strong control of placement and spin; you regularly win against intermediate players. Tournament— USTA rated 4.0+ or equivalent; you've placed in formal events. Instructors use it to recommend the right lessons, and some tournaments set a minimum skill level for entry. You can change it any time.

Open a ticket at /support/new. Include the steps you took, what you expected, and what actually happened.